Privacy Policy

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Donna-Lou is committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation.

Our privacy policy relates to the personal information we collect about you as our customers, visitors to our websites, apps, social media and members of the public.

By using this site, you are agreeing to the practices described in this privacy policy. 

We need to collect certain personal information in order to properly carry out its functions and activities. 

Collection of personal information and how we collect it

In order to provide services to you, we may ask for personal information such as your name, address, telephone number or email address. The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable.

Examples of where we may collect personal information include, but are not limited to, when you make an instore or online purchase, provide details to join our mailing list or database, provide information via social media pages, enter a competition, send us an enquiry or provide us with feedback or for an event.

Generally, you have no obligation to provide any information. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law. 

Cookies are small text files that websites or apps may place on your computer or device, and are used to recognise repeat users of websites and remember user preferences.

We may collect this information both anonymously and in relation to personal user accounts. Cookies may also be used to allow the website to track usage behaviour and aggregate data. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How we use your personal information
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing of personal information

We may share your personal information with third parties where appropriate for the purposes set out above, including:

• financial institutions for payment processing
• regulatory, investigative or government bodies to comply with laws and regulations
• we use Godaddy to power our online store--you can read more about how Godaddy uses your Personal Information here: https://au.godaddy.com/legal/agreements/privacy-policy. 

Direct marketing and opting out

To be added to our email list, you will need to provide your email address and contact details.

You can opt out from receiving our marketing communications at any time by emailing chez.business@live.com.au 

Your Rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at chez.business@live.com.au.

Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information by email at chez.business@live.com.au.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at chez.business@live.com.au

 Contacting Us

The Sussan Group Head Office is located at 11 Palmer Parade, Cremorne, VIC, 3121, Australia. If you have a complaint or query in relation to our privacy policy, you can contact the Company by writing to the Privacy Officer at the above address, by telephoning 03 9413 2000, by faxing us on 03 9413 2322, or by emailing us at privacy@sussangroup.com.au

All complaints received by the Privacy Officer will be handled in a fair, confidential, and timely manner. We will respond to you by your preferred contact method if you have indicated one.